Are you familiar with APPolo Quick Start Guide?

coming soon..

 

If your LYNX greenMachine is not shown in the Rolodex or shown as not connected to the greenGUI,

please check the following issues:

 

 Does a ping to the greenMachine IP address work?

NO => Check the following steps: 

  1. Make sure the greenMachine is connected to the network and is powered on.
  2. Make sure greenMachine is connected to the PC / Notebook through LAN slot, not GPI I/O.
  3. Please check the IP address, Subnet , Gateway settings of the greenMachine.
  4. greenMachine behind a gateway cannot be found automatically within the broadcast range of the greenGUI, therefore you have to use the manual search ("Find a specific IP address:") on the upper left side in the "Rolodex".
  5. Make sure that the IP address is reachable from the network where your PC / laptop is currently connected to (contact your IT experts for details).
  6. Continue with the next step below if none of the steps above have helped
 
YES => Is the greenMachine reachable via Web - Interface ?
 
NO => Check the following steps: 
 
  1. Please make sure that all ports are reachable via the firewall (see required ports below):
  2. https://lynxtechnikag.freshdesk.com/support/solutions/articles/1000043541-firewall-settings-for-lynx-services-needed-ports
  3. Please make sure that no other device / LYNX device has the same IP address within the network.
  4. Continue with the next step below if none of the steps above have helped.
 
YES => Does the PC or laptop have more than one network connection
 
YES => Check the following steps: 
  1. Open greenGUI > GUI Settings > Network and then choose the correct network the Universe will work with.
  2. Restart the GUI.
  3. Continue with the next step below if none of the steps above have helped.
 
NO => Is the greenGUI application blocked by the windows firewall?
 
Yes or how to check? => Check the following steps:
  1. Windows Control Panel > Windows Firewall > Advanced Settings > Incoming Rules: All LYNX APPolo Control GUI entries are set to allowed?
  2. Continue with the next step below if none of the steps above have helped.
 
NO => Is the greenMachine reachable via other PC's or laptops?
 
Yes => Check the following steps:
  1. Please restart your PC / laptop.
  2. If this does not help delete the local GUI settings folder (only local GUI settings will be deleted, e.g. server connections made for the GUI on this PC)
  3. WIN 7/10: C:\ProgramData\Lynx\greenGUI
  4. Reinstall the greenGUI if necessary.
  5. Continue with the next step below if none of the steps above have helped.
 

NO => Please contact LYNX Technical Support

 

Create a ticket on support.lynx-technik.com or write an EMail to support@lynx-technik.com

Technical Support Phone: +49 (0)6150 / 1817 - 171